Contact
Last updated
CartSwipe is supported through the CartSwipe Discord and by email at support@cartswipe.app. There's no phone line or contact form. CartSwipe checks out on Target only today. So on this page, "retailer" means Target for now.
How to reach the owner
- Join the CartSwipe Discord.
- For anything private, such as billing, a charge you think is a mistake, a privacy request or a security concern, send the owner a direct message there.
- For general questions, post in the #support channel.
Use the Discord account you sign in to CartSwipe with, so the owner can find your account.
You can also email support@cartswipe.app. Emails go to the owner. Include your Discord username, so the owner can find your account.
After you sign up and agree to the Terms of service and Privacy policy, CartSwipe also opens a private channel for you and the owner in the CartSwipe Discord, usually within a few minutes, for questions about your account and setup. CartSwipe Helper also posts a note there when a checkout is reported for you, when an invoice is ready (with a link to pay it on Stripe's invoice page) and when it's paid. Once CartSwipe switches on billing follow-up, other payment notices and cancellation proof go there too.
What to contact the owner about
- Billing questions, including canceled items and a charge you think is a mistake.
- Privacy requests, such as a copy of your data, erasing it, correcting it, or an appeal. CartSwipe answers them within 30 days.
- Extra retailer account slots.
- Removing a retailer account from CartSwipe's checkout software after you delete it in the portal.
- Anything that looks wrong with your account, or a security concern.
Keep your details safe
- Never send your retailer or mailbox password, card number or security code in Discord or by email. The owner will never ask for them there. Enter them only on CartSwipe's setup pages, after signing in.
- CartSwipe Helper and the owner post payment links only in your private channel, never by direct message. They always start with https://invoice.stripe.com/ (Stripe's invoice page) or https://cartswipe.app/ (Billing on CartSwipe's website). Don't share them: anyone who has a Stripe invoice link can open and pay your invoice. Apart from Stripe's email of your invoice to your billing email, if anyone sends you a payment link another way, even one that starts with https://invoice.stripe.com/, don't pay it: ask the owner in your private channel first.
- Keep private details out of #support: other members can read it.
- Hide unrelated addresses and payment information in any screenshot you send.
If you were removed from the Discord
If you were removed from the CartSwipe Discord, for example over an unpaid invoice, you can rejoin with the invite link and message the owner, or email support@cartswipe.app. Paying doesn't restore access automatically.
Who operates CartSwipe
CartSwipe is operated by Unified Supply LLC.