Refund policy

The billing terms

The billing terms are the full rules. If they and this policy differ, the billing terms apply.

Parts of the billing terms apply only once CartSwipe switches on billing follow-up, and the billing terms page says whether it is. Until then, CartSwipe sends no overdue notices, adds no late fee and removes no access automatically. Until then, send cancellations to the owner by direct message in the CartSwipe Discord; other billing questions can also go by email to support@cartswipe.app.

• Billing terms

Merchandise is between you and the retailer

CartSwipe checks out on Target only today. The retailer sells you the products and charges you for them. Returns, refunds, price adjustments and order problems for the merchandise go through the retailer. CartSwipe can't refund merchandise.

When you're charged a fee

Only for items that are successfully purchased. A checkout that fails costs nothing. Your invoice shows the fee for each item.

Canceled items

If you or the retailer cancels items, you can ask for their fees to be removed. Once billing follow-up is switched on, it works like this:

1. Send the owner a screenshot of the retailer's order page or cancellation email in your private channel in the CartSwipe Discord. It must show the order, the canceled items, their quantities and the cancellation status. Hide unrelated addresses and payment information.
2. The owner checks the proof and decides whether to approve the adjustment.
3. Approved canceled items have their fees removed before the invoice is sent, or the invoice is adjusted while it's still unpaid. Any related late fee is corrected, and an adjustment never adds another late fee.

• If the owner approves an adjustment after your payment deadline has passed, or when too little time is left, the corrected invoice gives you at least seven full Eastern calendar days after it's sent to pay what's left. That's never less than a deadline you were already given.
• If an adjustment would leave less than $0.50, which Stripe can't collect, the owner may waive it.

Until billing follow-up is switched on, message the owner by direct message in the CartSwipe Discord about canceled items.

Refunds of service fees

• If the owner approved a cancellation while your invoice was unpaid, but you then paid the earlier, higher amount, the difference is refunded, normally to your original payment method. That includes any part of a late fee the corrected balance wouldn't carry. The difference is refunded, not kept as account credit.
• That's the only refund the cancellation policy provides. Cancellations first approved after you paid are not refunded.
• If you think you were charged by mistake, message the owner in the CartSwipe Discord or email support@cartswipe.app. If the owner confirms a mistake, the amount charged in error is refunded to your original payment method.
• Refunds are made through Stripe. After a refund is issued, your bank may take several business days to show it.

Paying in full

Each invoice is paid in full, in one payment, on Stripe's payment page. Partial payments aren't accepted. If a payment fails, you can try again.

Late fees and access

• A late fee applies only once CartSwipe switches on billing follow-up. It's a one-time 1.5% of the unpaid service-fee balance, and it isn't refunded except where an approved cancellation corrects it.
• Paying after your access was removed doesn't restore it automatically. Rejoin the CartSwipe Discord and message the owner, or email support@cartswipe.app.

Before you dispute a charge

Please message the owner in the CartSwipe Discord, or email support@cartswipe.app, before disputing a CartSwipe charge with your bank, so it can be sorted out directly.

Contact

Billing and refund questions go to the owner, by direct message in the CartSwipe Discord or by email to support@cartswipe.app. Cancellation proof goes in your private channel once billing follow-up is switched on, and by direct message until then.

• How to contact CartSwipe